NEW LAUNCH: Custom Health Assessment + Gua Sha Therapy - book yours now!

Privacy Policy — Oh So Qi

Effective Date: October 25, 2026


Business Entity: Rootwell Pte Ltd (operating as Oh So Qi)


Website: ohsoqi.com


At Oh So Qi, we respect your privacy and are committed to safeguarding your personal data in accordance with the Singapore Personal Data Protection Act (PDPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, book our services, or purchase our wellness guides.


1. Personal Data We Collect

We may collect personal data that you voluntarily provide to us or that is collected automatically through your interaction with our site:


  • Voluntary Submissions: Full name, email address, telephone number, billing/shipping address, and payment information provided when you book a consultation, register for a workshop, purchase digital guides, or contact us.

  • Automatically Collected Data: Device information, browser type, IP address, time zone, and cookies to analyze site traffic and enhance your user experience.

2. Purposes for Collection, Use, and Disclosure

We collect and use your personal data strictly for reasonable business and operational purposes, including:


  • Fulfilling and managing orders, corporate workshop bookings, and client consultations.

  • Processing secure payments through our third-party payment gateways (e.g., Stripe).

  • Communicating with you regarding your bookings, inquiries, or customer support.

  • Sending newsletters or wellness updates (only where you have provided explicit consent).

  • Complying with legal and regulatory obligations, including financial record-keeping.

3. Disclosure of Personal Data

We do not sell your personal data. We may share your information only with trusted third-party service providers necessary to run our operations (such as our web host Hostinger, booking platforms, and payment processors) under strict confidentiality agreements. Where data is transferred outside Singapore, we ensure it receives a comparable standard of protection.


4. Protection and Retention

  • Security: We implement appropriate administrative, physical, and technical security measures (such as SSL encryption and access controls) to protect your data from unauthorized access or disclosure.

  • Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, tax (e.g., IRAS requirements), and accounting obligations.

5. Your Rights (Access, Correction, and Withdrawal)

Under the PDPA, you have the right to:


  • Access & Correction: Request access to or correction of the personal data we hold about you.

  • Withdraw Consent: Withdraw your consent for marketing or specific data processing at any time by contacting us.

We will respond to legitimate requests within a reasonable timeframe (typically within 30 business days).


6. Third-Party Links

Our website may contain links to external sites (such as social media platforms or partner spaces) not controlled by us. We encourage you to review their respective privacy policies.


7. Contact Us / Data Protection Officer (DPO)

If you have questions about this policy, wish to exercise your data rights, or want to provide feedback, please contact our Data Protection Officer at: